Help centre

Frequently Asked Questions

Quick answers to the questions customers ask us most often.

Ordering

Browse the shop, choose a product and variant, add it to your cart, then complete your delivery and payment details at checkout.
Any minimum order requirement is shown clearly in the cart before checkout. Delivery promotions may have a separate qualifying amount.
Yes. Send quantities, delivery date, and destination through our contact form so the team can confirm stock and a quotation.

Payment

We support Cash on Delivery and secure online payments through SSLCommerz, including eligible bKash and Nagad options.
Availability depends on the delivery area, order value, and courier coverage. Checkout shows the methods currently available for your order.
Yes. Payment details are entered on the gateway’s secure page. Ghorer Bazar stores transaction references, not card or mobile-wallet credentials.

Delivery

We deliver throughout Dhaka and to supported locations across Bangladesh. Remote-area coverage may vary by courier.
Most Dhaka orders arrive within 1–2 business days. Outside Dhaka, allow approximately 3–5 business days after confirmation.
Sign in and open My Orders to view status updates. The exact delivery fee appears in your cart and checkout summary before confirmation.

Returns & Refunds

Eligible unopened, unused, non-perishable products may be returned within seven days. Perishable and opened products are generally not returnable.
Contact support with your order number, reason, and clear photos when relevant. Approved refunds are normally processed within 7–10 business days.

Account

An account makes order tracking, addresses, reviews, and support easier. Guest checkout availability may depend on the current storefront configuration.
Use the “Forgot your password?” link on the login page. We will email a time-limited reset link to your registered address.
Sign in, open your account dashboard, and use Profile or Addresses to update your saved details.