1. Information We Collect
We collect information you provide when creating an account, placing an order, contacting support, submitting a review, or subscribing to communications. This may include your name, email address, phone number, delivery address, order history, and message content.
We also collect limited technical information such as IP address, browser type, device information, session identifiers, and interactions with our website for security and service improvement.
Payment credentials are handled by approved payment providers. We retain transaction references and payment status, not full card or mobile-wallet credentials.
2. How We Use Your Information
- Process orders, payments, deliveries, returns, and refunds.
- Maintain your account, addresses, wishlist, reviews, and support history.
- Send transactional email or SMS updates about your orders.
- Prevent fraud, protect accounts, enforce our terms, and comply with law.
- Improve products, customer care, website performance, and shopping experience.
- Send marketing only where permitted and provide an unsubscribe option.
3. Information Sharing
We may share only the information necessary with payment processors, couriers, hosting and communication providers, professional advisers, and public authorities where legally required. Service providers must use information only to perform the agreed service. We do not sell personal information.
4. Cookies & Tracking
Cookies and similar technologies keep sessions secure, remember cart contents, measure site performance, and help us understand which pages are useful. Browser controls may block optional cookies, although essential shopping functions may then be limited.
5. Data Security & Retention
We use reasonable administrative and technical safeguards, including access controls, encryption in transit, validation, secure password hashing, and payment callback verification. No internet service can guarantee absolute security. We retain records only as long as required for service, accounting, dispute, fraud-prevention, and legal purposes.
6. Your Rights
Subject to applicable Bangladeshi law, you may request access to, correction of, or deletion of personal information, object to certain uses, withdraw marketing consent, and request account closure. Some transaction records may need to be retained for legal or financial obligations.
7. Children, Changes & Governing Law
Our store is not intended for children to use independently. We may update this policy as services or legal requirements change and will publish the revised date here. This policy is interpreted under the laws of Bangladesh.
Privacy Contact
For privacy questions or requests, email hello@ghorerbazar.com or use our contact form. Contact us.